Contact Us

We’re Here to Help!

Surpassing your expectations — that’s our goal.
Pilgrim’s Customer Service Department is here to assist you.

Tell Us What You Think
Can we do something better? If you have a suggestion, we want to hear it.

Assembly Instructions
Find instructions for every one of our products that needs assembly.

Product Registration
Register your Pilgrim product and activate its warranty.

Product Warranty
We stand behind our products. Pilgrim has a Lifetime Guarantee on the materials and workmanship of our products. For more information about Pilgrim’s warranty information, follow the Product Warranty link.

Photo Gallery
Take a look at all the happy Pilgrim customers and how a Pilgrim product can enhance your home.

Give a Little And Get a Lot
Thank you for your purchase!
We hope you will get many years of enjoyment from your handsome new Pilgrim fireplace accessory. Show us your style by sending us a picture(s) of your new Pilgrim product on display in your home and you will be entered into a monthly drawing for a full refund of your purchase price! Simply e-mail your photos to

Thank you for doing business with us.

Replacing a Part
If you need a part for a Pilgrim product, you can order it here.

E-Mail Customer Service
Customer Service Hours
Monday thru Friday
8:00am – 4:30pm Pacific

Pilgrim Home & Hearth Alliance LLC
5600 Imhoff Drive, Suite G
Concord, CA 94520