We're Here to Help!

Surpassing your expectations -- that's our goal.
Pilgrim's Customer Service Department is here to assist you.

Tell Us What You Think
Can we do something better? If you have a suggestion, we want to hear it.

Assembly Instructions
Find instructions for every one of our products that needs assembly.

Product Registration
Register your Pilgrim product and activate its warranty.

Product Warranty
We stand behind our products. Pilgrim has a Lifetime Guarantee on the materials and workmanship of our products. For more information about Pilgrim's warranty information, follow the Product Warranty link.

Replacing a Part
If you need a part for a Pilgrim product, you can order it here.

Pilgrim Home & Hearth, LLC
6200 Goodyear Road
Benicia, CA 94510
Phone:800-227-1044

E-Mail Customer Service

Customer Service Hours
Monday thru Friday
7:30am - 4:30pm Pacific

Pilgrim has been trusted to be at the center of American homes with quality hearth wares for generations. We know that value is much more than price alone. When you choose to buy from an Authorized Pilgrim Retailer, you can take comfort in knowing that helpful advice and old fashioned personalized service will be available for the life of your purchase. Our success is based on honest materials, careful craftsmanship and lasting customer satisfaction. Remember, the consequence of poor quality lingers long after the thrill of a bargain is forgotten.