Privacy and Security Statement

Pilgrim Home & Hearth (PHH) has made a commitment to the protection of its customer's personal information. We are committed to ensuring your privacy on the Internet by adhering to standards of fairness and integrity.

PHH does not collect personal information about our visitors simply browsing through the site. We do not use cookies to track the behaviors of our client on our site. We track movement through Google analytics in order to better improve our site for our visitor. We may log customer visits to the site for statistical purposes, and may collect and store the domain name from which the site has been accessed, the browser used, and the date and time the site is accessed. Such information will only be used to measure the number of visitors to the site and for general administration and improvement of the site. Site traffic and page views may used or shared in aggregate, non-identifiable forms for business purposes.

You are required to provide certain personal information in connection with a request for information, a request for technical assistance or when submitting a product warranty card. Such customer-initiated communications will ask for name, address and e-mail address, and additional information as applicable to the request or inquiry. Information you provide will be used only as specified or for the purpose of responding to your request or inquiry.

PHH does not license, sell or otherwise make available its customer information without the customer's express consent. In certain instances, in connection with an inquiry or request for technical assistance, you may request that you be contacted by a Pilgrim Authorized Dealer. In such instance you may be asked to provide additional information to accommodate such contact. Any such additional information will be used only for the purpose of that contact.

This site may contain links to other web sites in which PHH has no control. This Privacy Policy covers only this site, and PHH is not responsible for the web site privacy practices of third parties. We recommend that you read the privacy policy or terms and conditions for each third party site you visit.

COOKIES
"Cookies" are not generally used on this site but may be placed on a visitor's computer to provide information regarding such visitor's use of the site. Any cookies that may be used by PHH do not collect any personal information about a visitor, provide any way to contact a visitor, or extract any information from a visitor's computer. With most Internet browsers, a visitor can erase or block cookies, or receive a warning before a cookie is stored on the computer.


Personal information is provided voluntarily at this site and relates only to services used by the visitor. By using this site and providing requested information, you agree to the terms of this Privacy Policy, and consent to the use of current and previously collected information by PHH under the terms of this Privacy Policy.

This statement may be revised from time to time by Pilgrim Home & Hearth, LLC and subsidiaries there of.

TERMS
Material on this web site may not be copied reproduced, republished, uploaded, posted, transmitted, distributed or modified in whole or in part, whether in text, graphical, audio, video or executable form except with written permission of Pilgrim Home and Hearth, LLC. You are responsible to ensure that your access to this web site and material available on or thought it are legal. All images and specifications are subject to change without notice.

Shipping Information:
We ship most in-stock merchandise within 36 hours of receiving your order and verify payment. Our standard shipping charges cover most items. Certain heavy or oversized items may have extra shipping costs

Standard shipping and handling charges are based on the total price of merchandise shipped to each delivery address within the 48 contiguous states. Standard Ground Service requires 7-10 business days.

The carrier will require that you accept and sign for the shipment. Please carefully inspect the packages you receive. If your order appears damaged, describe the damages on the delivery receipt. You may refuse the delivery if you discover any damage.

Visit our Shipping area for detailed shipping information and tracking your order. Please keep your confirmation number handy.

Returns and Replacement Policy:
Pilgrim will at its discretion repair or replace a defective item if there is a manufacturing defect, unless the item is noted as blemished or a discontinued close-out, in which case a store credit will be issued.

All returns are subject to a 20% restocking fee. To start a return request, contact customerservice@pilgrimhearth.com and request an RMA # and return form. The RMA# and Return Form must be included with the item. Be sure to include the Product Item# on the Return Form. The item must be shipped pre-paid. The item must be shipped in the original packaging and in re-sellable condition.

All sales items that are considered "blemished" or "discontinued" merchandise will be final - no refunds allowed. Our customer service hours are Monday -Friday 8-am -4:30pm PST. Our policy is to respond to all e-mails within 24 hours.

Pilgrim has been trusted to be at the center of American homes with quality hearth wares for generations. We know that value is much more than price alone. When you choose to buy from an Authorized Pilgrim Retailer, you can take comfort in knowing that helpful advice and old fashioned personalized service will be available for the life of your purchase. Our success is based on honest materials, careful craftsmanship and lasting customer satisfaction. Remember, the consequence of poor quality lingers long after the thrill of a bargain is forgotten.