We’re Here to Help!
Surpassing your expectations — that’s our goal.
Pilgrim’s Customer Service Department is here to assist you.
Tell Us What You Think
Can we do something better? If you have a suggestion, we want to hear it.
Find instructions for every one of our products that needs assembly.
Register your Pilgrim product and activate its warranty.
We stand behind our products. Pilgrim has a Lifetime Guarantee on the materials and workmanship of our products. For more information about Pilgrim’s warranty information, follow the Product Warranty link.
Replacing a Part
If you need a part for a Pilgrim product, you can order it here.
Pilgrim Home & Hearth Alliance LLC
5600 Imhoff Drive, Suite G
Concord, CA 94520
E-Mail Customer Service
Customer Service Hours
Monday thru Friday
7:30am – 4:30pm Pacific