We’re Here to Help!

Surpassing your expectations — that’s our goal.
Pilgrim’s Customer Service Department is here to assist you.

Tell Us What You Think
Can we do something better? If you have a suggestion, we want to hear it.

Assembly Instructions
Find instructions for every one of our products that needs assembly.

Product Registration
Register your Pilgrim product and activate its warranty.

Product Warranty
We stand behind our products. Pilgrim has a Lifetime Guarantee on the materials and workmanship of our products. For more information about Pilgrim’s warranty information, follow the Product Warranty link.

Replacing a Part
If you need a part for a Pilgrim product, you can order it here.

Pilgrim Home & Hearth Alliance LLC
5600 Imhoff Drive, Suite G
Concord, CA 94520

E-Mail Customer Service
Customer Service Hours
Monday thru Friday
7:30am – 4:30pm Pacific